Services

IT support scoped to how recovery and mental health programs actually operate.

Four service lines, right-sized for your organization — from a single group home to a multi-site operator.

01 · Managed IT & Helpdesk

Day-to-day IT support built for 24/7 care settings

Most IT companies scope their support for a standard office. We build ours around shift-based, multi-site residential operations — shared workstations, overnight coverage, and facility Wi-Fi that needs to reach every bedroom and common area, not just a front desk.

  • Device provisioning and management across multiple sites
  • Shared/shift-station workstation support
  • Facility network and Wi-Fi design, including resident/guest network segmentation
  • Printer and scanner support for intake paperwork
  • ISP and phone-system vendor liaison
  • Helpdesk hours matched to shift patterns, not just 9-to-5
02 · EHR & Compliance Systems

Client record systems built for licensing and privacy compliance

From a properly access-controlled document system for a small operator to a full electronic health record platform for a multi-site organization — sized to your program and aligned to CCALA licensing recordkeeping requirements and BC's PIPA/FOIPPA privacy rules.

  • EHR and client record system selection, setup, and support
  • Data retention and disposal policy support aligned to CCALA expectations
  • Staff access-control design — least-privilege by role and shift
  • Incident and critical-event reporting system setup
  • Documentation support for PIPA, FOIPPA, and PIPEDA where applicable
03 · Cybersecurity & Risk

Protection sized to what you're actually protecting

Substance use and mental health records are among the most sensitive personal information that exists. We build a security baseline that matches that sensitivity — and produce plain-language reports EDs can bring to their board or a funder.

  • Endpoint protection and patching
  • Email and phishing defence — a leading breach vector for nonprofits
  • Encrypted backups with tested recovery
  • Multi-factor authentication rollout
  • Staff security-awareness training for non-technical shift staff
  • Annual risk assessments and incident-response planning
04 · Grant-Funded IT Consulting

Technology budgeting that respects your funding cycle

Nonprofit IT budgets don't follow a normal business's cash flow — they follow grant and contract cycles. We help EDs and finance staff plan accordingly, and support funding applications that require an IT security or infrastructure component.

  • Fractional / virtual IT-director-style advisory
  • Capital vs. operating eligible-spend guidance
  • IT line items for Health Authority contract renewals and grant applications
  • Multi-year technology roadmaps sized to funding cycles
  • Support letters and technical documentation for funding applications
Pricing

Simple, tiered pricing

Every engagement starts with a free Risk Check-In so pricing reflects your actual setup — these tiers are a starting guide.

TierFitStarting at
EssentialsSingle site, under 15 staff$900/mo CAD
Standard2–4 sites, 15–50 staff$2,000/mo CAD
Multi-site5+ sites or 50+ staffCustom, from $4,500/mo CAD
Project & AdvisoryEHR migration, security assessment, grant-cycle roadmapFixed fee per project

Let's find the right fit for your program

Start with a free IT & Privacy Risk Check-In — no pitch, just a clear picture of where you stand.