Four service lines, right-sized for your organization, from a single group home to a multi-site operator, so your team can focus on the people you serve.
Most IT companies want to become your entire IT department. We work differently: we guide and mentor the IT staff or MSP you already have, step in to execute directly when they're stretched thin, and help you find and manage a provider if you don't have one yet. Either way, someone senior is accountable for the decisions, scoped to shift-based, multi-site residential operations, not a standard office.
You stay in charge. Before any engagement starts, we agree in writing what we're accountable for and what stays with your existing team or MSP, so there's never a question of who has final say if we see something differently. The result: when a technology decision needs to be made, it gets made, instead of sitting unowned until it becomes a bigger problem for your clients. See our FAQ for how this works in practice if you already have IT support.
From a properly access-controlled document system for a small operator to a full electronic health record platform for a multi-site organization, sized to your program and aligned to CCALA licensing recordkeeping requirements and BC's PIPA/FOIPPA privacy rules. We can implement this directly or guide your existing IT provider through it, whichever fits your setup. The goal is simple: the people who trust you with their most sensitive information can trust it's handled properly, and so can your board and funders.
Substance use and mental health records are among the most sensitive personal information that exists. We build a security baseline that matches that sensitivity, and produce plain-language reports EDs can bring to their board or a funder. We set the standard, whether our team implements it or we hold your MSP to it, so a lost device or a phishing email stays a small, manageable moment instead of something that affects the people you serve.
Nonprofit IT budgets don't follow a normal business's cash flow. They follow grant and contract cycles. We help EDs and finance staff plan accordingly, and support funding applications that require an IT security or infrastructure component, so technology spending stays predictable and stays focused on your programs.
Every engagement starts with a free IT Health Check, so pricing reflects your actual setup rather than a generic package. If you're keeping your current IT staff or MSP for day-to-day execution, this is typically an addition to that spend, not a replacement for it, and we'll flag it if your current MSP costs could come down once responsibilities are clearly divided. See our FAQ for more on how the cost picture works, including if your organization is small or already has some IT in place.
Start with a free IT Health Check: no pitch, just a clear picture of where you stand, and what it means for the people you serve.